1. Booking Amount

The booking amount is a preliminary payment that reserves a vehicle or service slot, ensures priority processing, and avoids multiple buyers blocking the same car.

• 100% Refundable: Fully refundable with no questions asked.
• No Deductions: No charges, fees, or penalties upon cancellation.
• Adjustment in Final Payment: Deducted from the final payable amount during purchase.
• No Time Limit: Cancel anytime before final confirmation for a full refund.
• Refund Speed: Initiated instantly and credited within 5–7 business days.

2. Token Amount

The token amount is a commitment payment that reserves the vehicle exclusively for a short period, ensuring no other customer can book or negotiate for it.

• Exclusivity Hold: Vehicle reserved for 3 days (extendable to 5 days if no auto loan is processed).
• Auto Loan Exception: Timelines remain flexible based on bank processing.
• Full Refund (Within 3–5 Days): 100% refund if cancelled within the allowed period.
• After 5 Days: Refund handled case-to-case based on hold duration, communication, and logistics.
• Deal Confirmation Condition: Post verbal or digital confirmation (after 24 hours), cancellations are assessed case-to-case.
• Refund Speed: Initiated within 4–6 hours and credited within 5–7 business days.
• No Hidden Charges: No cancellation fee unless special preparation was requested.

3. Service-Related Payments

Includes inspection, documentation support, doorstep visits, verification, expert evaluation, and similar services that require manpower and logistics.

• Non-Refundable Once Started: No refund after the team is assigned or the process begins.
• Pre-Assignment Refund: Full or partial refund if cancelled before resource allocation.
• Logistics Deductions: Applicable charges may be deducted for travel or third-party involvement.
• Service Transfer: Users may transfer the service to another vehicle before initiation.

4. Insurance Payments

Insurance purchases are governed by the insurer. Once the policy is issued, refunds follow IRDAI and insurer guidelines.

• No Refund After Policy Issuance: Cancellation is solely at the insurer’s discretion.
• Cooling-Off Period: Some insurers may allow cancellation within a limited time.
• Incorrect Details: Data correction is possible, but refunds depend on the insurer.
• Carosa Role: Carosa only facilitates coordination with the insurer.

5. Extended Warranty

Extended warranty covers unexpected repairs and is powered by third-party partners.

• Non-Refundable After Activation: No refunds once the warranty is live.
• Pre-Activation Cancellation: Refund depends on the partner’s policies.
• Transferable Warranty: May be transferred to the next owner if the provider permits.

6. Roadside Assistance (RSA)

RSA offers towing, battery jumpstart, flat tyre change, and other on-road support.

• Refund Before Activation: Allowed only if RSA has not been activated.
• Non-Refundable Post Activation: No refunds due to immediate coverage.
• Provider-Based Terms: Cancellations follow third-party policies.

7. Vehicle History Report

Digital reports include RC data, challan records, insurance history, blacklist checks, ownership details, and more.

• Instant Digital Delivery: Reports are generated immediately after payment.
• Non-Refundable: No refunds once generated.
• Report Failure: Refund issued if data fetch fails due to system error.

8. RTO Services

Includes RC transfer, NOC, hypothecation removal, address change, duplicate RC, etc.

• Non-Refundable Once Filed: No refund after submission to the RTO.
• Pre-Filing Cancellation: Refund possible after deducting processing/documentation fees.
• Rejection Case: No refund if rejection is due to customer-side issues.

9. Challan Payment Assistance

Carosa helps clear challans via government-authorized portals.

• Non-Refundable After Submission: No refund once submitted for payment.
• Incorrect Data: Customers must verify challan details before payment.
• Offline Challan Issues: Refunds follow authority rules if the challan is outdated or invalid.

10. Car Inspection & PDI

Pre-Delivery Inspection (PDI) and inspection services cover mechanical, electrical, and body evaluations.

• Non-Refundable Once Team Assigned: Logistics and manpower commitments make refunds impossible.
• Prior Cancellation: Refund possible after deducting mobilization or visit fees.
• Rescheduling Allowed: One free schedule change is permitted.

11. Car Refurbishment

Includes denting, painting, detailing, repairs, polishing, and interior work.

• Non-Refundable After Work Begins: Materials and labour get engaged immediately.
• Partial Refunds: Possible only before full work starts, after deducting costs.
• Rework Assurance: Quality issues are rectified as per service warranty.

12. Scrap Car Payment

Refunds are available only before pickup is scheduled. Once pickup is assigned or the vehicle reaches the scrap yard, refunds are not possible.

13. FASTag Recharge

FASTag recharge is an instant process. No refund or cancellation is possible after a successful recharge. Failed transactions follow bank/issuer rules.

14. Driving School

Carosa connects customers with verified driving schools but does not collect payments. All payments and refunds are handled directly by the driving school, and Carosa bears no liability.

Additional Policy Guidelines

• Transparency First: All refunds and cancellations are documented and shared for clarity.
• Secure Payments: Payments via Carosa gateways are encrypted and PCI-DSS compliant.
• Dispute Handling: Refund disputes are reviewed within 48 hours.
• Partial Refunds: Deductions may apply when only part of a service is used.
• Order Verification: Identity verification may be required before initiating refunds.
• Processing Delays: Bank or gateway delays may occur, especially during holidays.